Shipping policy

Shipping Policy

1. Introduction

Thank you for choosing AUGUST Hair Salon! This Shipping Policy outlines our shipping practices and procedures. By placing an order with us, you agree to the terms outlined in this policy.

2. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 3-5 business days.
  • Expedited Shipping: Estimated delivery within 2 business days.

Shipping methods and delivery times may vary based on your location and the items you order.

3. Shipping Costs

Shipping costs are calculated based on the following factors:

  • Delivery method selected
  • Shipping destination
  • Order weight and size

Shipping costs will be displayed at checkout before you complete your purchase.

4. Processing Time

Orders are processed within 1-2 business days of receipt. Orders placed after 6pm or on weekends and holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and shipped.

5. Delivery Timeframes

  • Standard Shipping: 3 to 5 business days
  • Expedited Shipping: 1 to 2 business days

Delivery times are estimates and may vary due to factors such as weather conditions, carrier delays, or other unforeseen circumstances.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

7. International Shipping

We offer international shipping to select countries. International shipping costs and delivery times will be calculated based on your location and order details. Please note that customs duties, taxes, and other fees may apply, and these are the responsibility of the customer.

8. Shipping Restrictions

We currently only ship in Singapore.

9. Address Accuracy

Please ensure that your shipping address is accurate and complete. AUGUST Hair Salon is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

10. Lost or Damaged Shipments

If your shipment is lost or damaged, please contact us immediately at Admin@augusthairsalon.com / +65 65342978. We will work with you and the carrier to resolve the issue and may offer a replacement or refund as appropriate.

11. Returns and Exchanges

For information on returns and exchanges, please refer to our [Return and Refund Policy]. Items must be returned in their original condition and packaging.

12. Contact Us

If you have any questions or concerns regarding shipping, please contact us at:

  • Email: Admin@augusthairsalon.com
  • Phone: +65 65342978
  • Address: 1, Park Road, People's Park Complex #03-02 Singapore 059108

13. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website with an updated effective date.